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Browser/ISP Login Issues

To log in to and use the system, you must supply a valid username and password and be using a recent version of a standard Internet browser. If you are having trouble logging in to the system, use the links below to determine possible problems.
  Supported browsers
  Internet Explorer 5.0 issue
  Internet Explorer 6 Service Pack 1 Issue
  Internet Explorer: "Page Can Not Be Displayed" Error
  Juno/NetZero ISP Issues (Session Expired and Password Reset Exception errors)
  Netscape JRE issue
  Disable popup blockers for MyPCC
  MyPCC, Email or Calendar services not available due to firewall issues
  Supported browsers
   MyPCC works with most modern browsers. Here are some suggested browsers:
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  Internet Explorer 5.0 Issue
   You cannot log into the system at all if you are using IE 5.0 Service Pack 1. If you click the Continue button after reading the warning that you are using an unsupported browser, you will receive a "Page cannot be found" error. This is due to the unsupported encryption algorithms included in IE 5.0 SP1. Although Internet Explorer 5.0 is not a supported browser, you can log in to the system with IE 5.0 if you are using Service Pack 2. However, once logged in, you may still experience usability issues. We recommend that if you are using IE 5.0 on a Windows platform, you upgrade to version 6.0 for best performance.

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  Internet Explorer 6 Service Pack 1 Issue
   If you experience trouble logging in or completing other forms within MyPCC, you may be impacted by a recent Internet Explorer patch that changes how your browser sends information to the Internet. You should either update Internet Explorer with the latest patches or look for this specific patch (Q832894). If patch Q832894 is installed on your version of Internet Explorer, you may experience problems with MyPCC unless patch Q831167 is also installed. The Microsoft support site contains more information on this patch and instructions for installing patch Q831167. You may view a demo that shows you how to check for installed patches (HTML, Flash) in Internet Explorer.

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  Internet Explorer: "Page Can Not Be Displayed" Error
   Microsoft Internet Explorer may return a "Page Can Not Be Displayed" error page if the correct SSL settings are not selected. If SSL 3.0 is not checked under IE advanced options, the login page will not load. You may view a demo that shows you how to check SSL settings (HTML, Flash) in Internet Explorer.

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  Juno/NetZero ISP Issues
   If you receive either of the following errors:
  • You can not log in, but instead receive an error page listing a "Password Reset Utility - Exception Report."
  • After logging in to MyPCC, you immediately receive a message stating, "Session has expired."

These errors appear to be related to certain Internet Service Providers (ISPs). Some dial-up companies like Juno and Netzero make use of caching servers that store a copy of Web sites subscribers are trying to view. This way, when a subscriber is trying to view a site repeatedly it will load faster. This works well for many sites static pages but not for sites with personalized dynamic content.

Juno Customers
Please be sure you have the latest version of Juno installed. Installing the latest version may resolve many of the problems encountered.

If you still experience difficulty, disable your ISPs caching. This accelerator feature which some Juno accounts include is referred to as SpeedBand. This should be disabled when logging into MyPCC. You can temporarily disable SpeedBand or you may choose to add MyPCC to the SpeedBand exclusion list. When adding MyPCC to the list add "my.pcc.edu" as the URL to exclude.

NetZero Customers
Please be sure you have the latest version of NetZero installed. Installing the latest version may resolve many of the problems encountered.

If you still experience difficulty, disable your ISPs caching. This accelerator feature which some NetZero accounts include is referred to as HiSpeed. This should be disabled when logging into MyPCC. You can temporarily disable HiSpeed or you may choose to add MyPCC to the HiSpeed exclusion list. When adding MyPCC to the list add "my.pcc.edu" as the URL to exclude.

Branded Browsers
Many ISPs include a browser that is customized by the ISP. If you are experiencing any problems with MyPCC, you should try using a non-branded browser. You can use a non-branded browser by minimizing your ISPs branded browser (click the "-" icon in upper right-hand corner) and opening another stand-alone browser such as Microsoft Internet Explorer or Mozilla Firefox.

If Microsoft Internet Explorer is installed on your computer, you should see an Internet Explorer icon (blue "e") on your desktop or go to START > Programs and look for Internet Explorer (again, a blue "e" should be displayed next to the program name).

Browser Cache Settings
We have occasionally found that browser settings are interfering with proper MyPCC use. You should ensure that your browser is set to automatically look for updated web pages. View a demonstration (HTML, Flash) checking cache settings in Microsoft Internet Explorer 6.

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  Netscape JRE Issue
   In order to use the Chat application provided by the MyPCC system, your Internet browser must be able to access and run a Java Virtual Machine (JVM). In some cases a JVM is provided by your operating system. In other cases, the browser adds a JVM to your computer when it is installed. With Netscape browsers, the JVM is included during installation as part of the Java Runtime Environment (JRE). However, in some installations of Netscape, the JRE is an optional installation choice. If your Netscape browser does not have a JRE installed or enabled, you will see a warning message when you first access the MyPCC system. If you click continue, you should be able to use all system functionality with the exception of Chat. The first time you try to use Chat without a JVM, you will be prompted to install a plugin. If you accept the plugin, a JVM will be installed and configured for your Netscape browser and you will no longer see the warning message when you try to access the MyPCC system.

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  Popup Blockers
   Q: Why do I have to disable my popup blocker?
A: Because it stops desired popups like e-mail, groups and calendar.

Click for instructions on how to change your browser to accept popups and other files from MyPCC.

How to enable popups for MyPCC using Internet Explorer (pdf)
How to enable popups for MyPCC using Firefox (pdf)

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  MyPCC, Email or Calendar services not available due to firewall issues
   MyPCC and the numerous services it provides may not be available if your computer is behind a firewall that limits access to certain ports. Below is a summary of the addresses and ports required for MyPCC. Please refer to the user documentation for your firewall product or consult your computer administrator for assistance.
  • MyPCC (my.pcc.edu)
    • 80
    • 443
    • 8008
    • 9001
    • 9002
    • 9256
  • MyPCC Email (mymail.pcc.edu)
    • 80
    • 443
    • 993
    • 6777
    • 6788
  • MyPCC Calendar (mycalendar.pcc.edu)
    • 80
    • 6785


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